The dust over the euphoria of launching a new iPhone is yet to settle down, yet some iPhone users, specifically those who bought the iPhone 6 and 6S, are very angry with Apple. They are showing how displeased they are by dragging Apple to court.
The problem for them boils down to the so-called, ominous sounding ‘Touch disease’ affecting these devices that were announced two years ago.
The main grouse of the users, who filed a class-action case in California last week, was that Apple sold defective phones to them. Furthermore, Apple knew these phones were defective and still went ahead to sell the phones without informing users of the possible effects of buying the phones.
The ‘Touch disease’ problem was first reported by iFixit who are experts in disassembling a gadget and putting it back together. They discovered that the chips (there are two in each device) connecting the screen to motherboard were not properly attached.
The result of this oversight (whether deliberate or not is yet to be confirmed) is that after some time, the touch screen of the devices stop responding to tabs and swipes.
When this happens, you expensive iPhone becomes effectively useless. The only way to solve the problem is to take it to an Apple store and have it replaced.
But if you are not of warranty, you have to pay over $300 to have it repaired. If you decided you want to save cost by taking it to a technician, it might prove difficult to repair and might compound the problem. Authorized Apple stores meanwhile would not accept to repair it after a third party technician had tried and failed to repair it.
How to know your iPhone has the ‘Touch disease’
Users who had been reporting the problem all complained that the first sign of the disease was a grey bar flickering at the bottom of the screen. That is the first symptom of the Touch disease
Subsequently, with further use of the phone, the response of the screen to touch or tabs become erratic. That is, sometime the screen would work just fine while at other times some parts of the screen would not respond to touch.
Finally, the whole screen becomes unresponsive.
How widespread is the problem?
According to a research by AppleInsider, a large number of IPhone 6 and 6S suffer from the problem. Their raw figures from repairs done at Apple shops show that since the device’s were introduced, 11% of phones had the ‘Touch disease’ problem.
This figure does not even factor people who don’t have access to Apple stores and those who might have taken their phones to independent technicians thereby voiding their warranty.
The conclusion from the research is that the figure is far higher than 11% in real terms. That is a lot of iPhones.
I think it is very deceitful by Apple to send out so many defective phones for users to waste their hard-earned money on. What were they thinking of in Apple headquarters?
This issue coming so soon after the recall of Samsung Galaxy Note 7 underlines how big reputable companies are also complicit in the practice of cutting corners to make more profits.
Since the problem is so widespread, is it too late to do a recall of all the device’s affected just like Samsung did with the Galaxy Note 7?
I guess that is the essence of the class action. To make Apple do something about iPhone 6 and 6S still on shelves in shops around the world. And at the same time, some sort of compensation be arranged for people who used the phones and subsequently had to deal with the ‘Touch disease.’
Since Lawyers are already involved, Samsung must be ready to part with a huge amount of money if they lose the case.
image credit: ifixit.org; businessinsider.com; pcmag.com;