In a bid to reduce the fraud being perpetrated on its consumers, MTN has decided to launch a biometric system. This will be used to protect post-paid subscribers when they carry out several transactions including applying for a new contract or an additional SIM, performing an upgrade or SIM swap and loading of chargeable value added services. There is a link to the credit bureau’s expansive consumer database to help match the identity of customers with their fingerprints.
Corporate Affairs Executive at MTN South Africa, Jacqui O’Sullivan, while making the announcement said, “So many South Africans have become victims of identity theft and the first stop for these criminals is often the retail environment. Our fingerprint biometric solution will go a long way in enhancing the experience of our customers and protecting subscribers from the scourge of identity theft.” There are plans to distribute this biometric system to sales channels as they are making sure of its availability in all MTN stores.
“Any business has to stay one step ahead of the criminals, at all times and at MTN, we will continue to do all we can to best protect our valued customers,” O’Sullivan concluded.