Google
Pixel 2 XL
Pixel 2 XL

Soon after the launch and shipping of the flagship Google smartphones Pixel 2 and Pixel 2 XL it was found out by users of the smart device that there were some flaws and issues with the device in course of use. Some of these issues entailed faded on-screen colours with XL model, screen burn which a state where evidence of previously displayed images lingers on sometimes after a switched screen, some other users complained about an odd shade of blue dependent on ones angle of view and others noted cases of hearing high pitched “clicking” sounds when on a call.

All the same Google on Monday made a statement in response to the reports saying “They are investigating the reports and they have just shared their first findings.”. They also said ” They think things are working mostly as intended, but they are working towards a few software changes plus an extension on the devices’s warranty.

Concerning the mentioned issue about display’s colors, the Vice President of Engineering in Google; Seang Chau said “We’ve received some feedback about the Pixel 2 XL displays not appearing as saturated as other phones. We attribute this perception to our choice to calibrate the Pixel 2 XL for delivering natural, accurate colors, taking advantage of the new color management support in Android 8.0 Oreo.” “Based on the feedback we’ve received since announcing Pixel 2 and Pixel 2 XL, we learned that some users do want even more vibrant colors. So, through a software update to Pixel 2 and Pixel 2 XL, we will soon be adding a new “saturated” color mode.”

So basically they way colours appear on the device is liked but still a “Saturated” mode through software updates will be added and though “vivid” mode  which tweaks the display of colours is available already on the device this new update will bring more.

While concerning the “burn-in” effect he said “We’ve received reports of Pixel 2 XL devices exhibiting image retention on the screen and have been actively investigating them. Extensive testing of the Pixel 2 XL display show that its decay characteristics are comparable to OLED panels used in other premium smartphones.”

So with these they still are making some alterations to the way the screen will work like the navigation buttons at the bottom of the screen fading away when not in use, dropping of the display’s maximum brightness by fifty units which quoting them is  ” almost undetectable” but will still reduce the strain on the display ”significantly”.

Then about the clicking sound heard by users of the Pixel 2 during calls, a seperate thread on the user forums indicates that Google has found out the issue as a software bug in the NFC functionality, and pledges to fix it in a bit, so in the time being turning off NFC will stop the clicking.

Finally Google is working the warranty on all Pixel 2 and Pixel 2 XL devices from one year up to two years and all these updates should be available for the Pixel 2 XL in a few weeks to come.

 

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