It has been obvious for a while now that the number of signals coming from IT systems surpassed the ability for humans to keep track of them years ago. Machines have been of help and also for a while now but with the creation of artificial intelligence and machine learning, this ability has become greatly accelerated. Cisco announced that it is using these technologies to help customers find failures before they become real issues.
Similar to Cisco‘s solutions are others making use of Artificial Intelligence and Machine Learning to help augment humans’ ability to go through the mass information being thrown at us by these systems. As a result of this the company is introducing two new sets of services to take care of this need.
The first, “Business Critical Services,” uses analytics, automation, compliance and security tools — not seen prior to this time to help keep track the health of these services. It is believed that it reduces the complexity associated with tracking your most critical business services while reducing the risk of these systems failing.
Precisely what AppDynamics does in tracking, this is. Information as to if these services were developed from AppDynamics assets is not certain but it is certain that this is the type of monitoring on which they built their businesses. AppDynamics is the company early this year that was bought by Cisco for three point seven billion Dollars ($ 3.7)
The second set of services, “Cisco High Value Services,” offers more of a hand-holding service for IT with software, solutions and network support for customers.
IDC’s Chris Barnard said these kinds of offerings are giving companies who are mired in the modernization process the ability to keep up even when they lack in-house expertise. In his words “The landscape is evolving too fast for some businesses to keep up with digital transformation, as a result, they rely on their larger vendor partners with the skills, expertise and capabilities to help address these talent gaps,” Inferring here that large vendor partner would be Cisco. Cisco claims these products are an industry first, the whole industrial IoT business is built on the idea of predicting failures before they happen. Companies like Splunk have been using AI and machine learning to sift through the many signals coming from IT systems to predict and inform IT pros for a long time, as have application performance monitoring companies like DataDog and New Relic (competitors of AppDynamics).
Although Cisco claims these products are an industry first, the whole industrial business is built on the idea of predicting failures before they happen. Splunk and some other companies have been using Artificial Intelligence and machine learning to sift through the many signals coming from IT systems to predict and inform IT professionals for a long time, as have application performance monitoring companies like DataDog and New Relic.
Cisco intends to achieve a piece of the action using advanced technologies, its networking hardware expertise and name recognition to help businesses that might be struggling to keep up with the changing tech landscape.