According to Samsung, of the almost 2 million units of Samsung Galaxy Note 7 sold in the US since the phones was released, about 15% of that number still remain unaccounted for. This could be as a result of some who don’t want to be bothered with the stress involved in the process of the recall or it could be because of users who are so enamored by the phone they can’t bear the thought of parting with it.
There could be a third group of people who would like to keep the phones as a piece of history. Just so they can show and tell people in many years time about an expensive piece of mobile device that went horribly wrong for one of the biggest tech firms in the world.
The lesson from a tale like that could be akin to the shock of the Titanic ship sinking after the owners claimed nothing on earth or beyond could sink it. The moral of the whole Samsung Galaxy Note 7 saga is that the best laid plans can go completely wrong. So fingers should always remain crossed.
The fact that just about 15% of phones are still out there is another example of the best laid plans going to pieces in execution. We have documented all the things Samsung did to make sure people return the phones; including selling of some high valued stakes in some companies to fund the process.
For those who still refuse to return their Note 7, Samsung has another trick up their sleeves to make them return the phones. Samsung plan to issue a software update for the Note 7. The update though is the trick.
Once the owners update the phone OTA, a notification would always pop up on the screen reminding the user to return the phone. That is, anytime the screen is turned on, the notification would appear.
This would be more effective if the notification box can be made to stay permanently on the screen making it impossible to use the phone effectively.
Another effect of the update is that it would reduce the battery capacity by up to 40%. That is almost half of the battery power gone. If that doesn’t annoy users to return the phone, I wonder what else would.
Reports from New Zealand show that network carriers are even going to a step further to make people return the Note 7. They are stopping the Note 7 from being able to access their network.
That is what I call going all out to drive home a message. What is the point of having the device if it cannot connect to any network. It is practically useless.
However, the situation in Nigeria is quite different. According to reports by the News Agency of Nigeria, people have refused to return the Note 7 in spite of the fact that Samsung has already made provisions for it.
The case of Nigeria and many other countries is peculiar though. Samsung did not officially launch the phones in the country, but some phone vendors procured the phones from abroad and made them available to their customers in the country.
The phone vendors though had already returned the unsold Note 7 in their inventory. The money they spend on the phones were refunded to them fully.
It is nice to hear that the complaints by some people that Samsung is refusing to compensate people for the returned phones did not affect phone vendors in Nigeria.
I am still of the opinion that no matter what is done, some Note 7 phones would not be returned. Samsung should be grateful they achieved 85% recall in the US. Imagine if users there had the mindset of Nigerians who simply refuse to return the phones?
I guess they would have had to beg the Government to forcefully seize the phones. Perhaps, make it a criminal offense to be seen with the phone. That should work.
image credit: .gizmodo.com.au; digitaltrends.com; techsuplex.com; socialbarrel.com